The Sonder-Marriott Hotels Divorce is Ugly
Marriott hotels announced in 2024 that they would be partnering with Sonder and rebranding the apartment accommodation service as Sonder by Marriott Bonvoy. Then, abruptly at in November 2025, Marriott released a statement saying they were terminating their partnership with Sonder effective immediately and all guests staying at Sonder properties had to get out. Immediately.
So here’s what happened between Sonder and Marriott.
The Partnership That Wasn’t
Right after Marriott’s press release on November 9th, messages were sent to Sonder guests informing them they had to vacate their rooms. Some returned to their rooms to find their belongings in plastic bags left in hallways. It turns out, Sonder had not been paying Marriott for their end of the bargain (Marriott even used the term “default” in their press release) and filed for bankruptcy within 48 hours.

Their CEO, Janice Sears made it seem like Marriott was to blame for their Chapter 7 filing:
“We are devastated to reach a point where a liquidation is the only viable path forward,” said Janice Sears, Interim Chief Executive Officer of Sonder. “Unfortunately, our integration with Marriott International was substantially delayed due to unexpected challenges in aligning our technology frameworks, resulting in significant, unanticipated integration costs, as well as a sharp decline in revenue arising from Sonder’s participation in Marriott’s Bonvoy reservation system. These issues persisted and contributed to a substantial and material loss in working capital.”
Yikes. The blame game has begun but it’s hard to see how partnering with Marriott could have devastated Sonder so quickly. It’s more likely Sonder were already running on fumes and simply could hold out until the (expected) revenue boost from Marriott came.
Sonder No More
Filing for Chapter 7 bankruptcy leading to liquidation means that Sonder won’t exist any more. All future reservations have been automatically canceled and if you want a refund, you’ll have to work with your bank to get a charge back. Marriott is helping customers who booked through their site but have said Sonder users are on their own.
It’s been a messy break up and a shame for travelers. Sonder offered spacious, apartment style alternatives to hotel rooms in major cities. I guess now we know that it was all too good to be true.











